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AirYak Heating & Air – Privacy Policy

Effective Date: July 20, 2026

Last Updated: July 20, 2026

At AirYak Heating & Air (\"AirYak,\" \"we,\" \"our,\" or \"us\"), we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

This Privacy Policy applies to information collected through our website, online scheduling tools, customer communications, telephone conversations, text messages, email, and the services we provide. By using our website, requesting service, scheduling an appointment, or otherwise interacting with AirYak, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with AirYak, we may collect the following information.

Personal Information

This may include:

Name
Service address
Billing address
Email address
Telephone number
Payment information (processed securely through third-party payment providers)
Information provided when requesting estimates or scheduling service
Service history and equipment information
Notes regarding your service requests or communications with us

Website Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Date and time of your visit
Pages viewed
Referring websites
Website usage information

This information helps us improve our website, understand visitor behavior, and provide a better online experience.

2. How We Use Your Information

AirYak uses your information to operate our business and provide excellent customer service.

We may use your information to:

Schedule appointments
Provide estimates
Perform heating, cooling, ventilation, indoor air quality, and water heating services
Process payments
Maintain service history
Communicate regarding appointments
Send technician arrival notifications
Respond to customer inquiries
Provide warranty information
Send maintenance reminders
Improve our products and services
Detect fraudulent or unauthorized activity
Meet legal or regulatory obligations

With your permission or where otherwise permitted by law, we may also contact you regarding:

Seasonal promotions
New services
Special offers
Customer appreciation programs
Educational information
Requests for customer feedback or online reviews

You may opt out of promotional communications at any time.

3. Photos & Project Documentation

To maintain accurate records and ensure quality workmanship, AirYak may photograph equipment, installations, work areas, and completed projects before, during, and after service.

These photographs may be used for:

Service documentation
Warranty support
Insurance claims
Quality assurance
Technician training
Verification of completed work
Internal record keeping

Unless otherwise requested by the Customer, AirYak may also use photographs of equipment, installations, and completed work for educational, promotional, or marketing purposes.

When photographs are used publicly, they will focus on the equipment or workmanship and will not intentionally identify the customer, reveal personal information, or disclose the customer's address or other identifying details.

4. How We Share Information

AirYak respects your privacy.

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own marketing purposes.

We may share information only when necessary with trusted service providers that help us operate our business, including:

Payment processors
Financing providers
Customer management software
Scheduling software
Website hosting providers
Email providers
SMS messaging providers
Marketing service providers
Insurance carriers
Professional advisors

These companies receive only the information necessary to perform services on our behalf and are expected to protect your information appropriately.

We may also disclose information when necessary to:

Comply with applicable law
Respond to legal requests
Protect AirYak's rights or property
Investigate suspected fraud or unlawful activity
Protect the safety of our employees, customers, or the public

5. SMS & Mobile Communications

If you provide your mobile phone number and choose to receive text messages from AirYak, you consent to receive communications relating to your interaction with our business.

These communications may include:

Appointment confirmations
Appointment reminders
Technician arrival notifications
Estimate notifications
Invoice notifications
Service updates
Warranty information
Maintenance reminders
Customer satisfaction surveys
Requests for online reviews
Promotional messages (only where permitted and with your consent)

Message frequency varies depending on your interactions with AirYak.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message or by contacting AirYak directly.

AirYak does not sell, rent, or share mobile phone numbers, SMS opt-in information, or customer consent with third parties for their own marketing or promotional purposes.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember website preferences
Analyze website traffic
Understand visitor behavior
Improve website performance
Enhance future website functionality

Our website may also use trusted analytics providers to better understand how visitors use our website.

Most web browsers allow you to disable or manage cookies through your browser settings.

7. Third-Party Services

AirYak partners with reputable third-party providers to support various aspects of our business.

These providers may assist with:

Online scheduling
Customer management
Payment processing
Financing
Website hosting
Email communications
Text messaging
Website analytics
Customer surveys
Marketing communications

These providers may process personal information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect your information.

8. Data Security

AirYak takes reasonable administrative, technical, and physical measures to safeguard the information entrusted to us.

Sensitive payment information is processed through secure third-party payment processors using industry-standard encryption.

Access to customer information is limited to employees and authorized service providers who require the information to perform their job responsibilities.

Although no method of electronic transmission or storage is completely secure, AirYak continually works to protect the information we maintain.

9. Data Retention

AirYak retains customer information only for as long as reasonably necessary to:

Provide requested services
Maintain service history
Honor warranties
Meet accounting requirements
Comply with legal obligations
Resolve disputes
Protect our business interests

When information is no longer needed, we will securely dispose of it in accordance with applicable laws and reasonable business practices.

10. Your Privacy Choices

Subject to applicable law, you may request to:

Review personal information we maintain about you
Update inaccurate information
Correct contact information
Opt out of promotional emails or text messages
Request deletion of personal information where legally permitted

Certain information may be retained where necessary for legal, accounting, warranty, insurance, or business recordkeeping purposes.

11. Children's Privacy

AirYak's website and services are intended for adults and homeowners.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will promptly remove such information from our records.

12. Third-Party Websites

Our website may contain links to third-party websites.

AirYak is not responsible for the content, security, or privacy practices of websites that we do not own or control.

We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

13. Do Not Sell Personal Information

AirYak does not sell customer personal information.

Likewise, we do not sell or share customer mobile phone numbers, SMS consent, or text messaging opt-in information for third-party marketing purposes.

14. Changes to This Privacy Policy

AirYak may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or industry standards.

When changes are made, the updated version will be posted on our website with a revised \"Last Updated\" date.

Your continued use of our website or services following any updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

AirYak Heating & Air

155 Boardwalk Dr

Fort Collins, CO 80525

Phone: 970-482-3000

Email: info@AirYak.com

Website: www.AirYak.com

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